Support and Training Costs

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Support fees

We offer three levels of support.

Standard-level support:

£1,000 per annum on a rolling 12 month contract:

• Includes all Base Line services required by Cisco NAMG (for a copy of this document please send an email to Dr Salekzamankhani)
• If training is needed, it’ll be available as a daily rate (see section 6.4 of the ASC & ITC Service Level Guidelines and can also be arranged as blocking mode on request

Premium-level support:

£2,000 per annum on a rolling 12 month contract:

Includes everything in the Standard level support with the following additional services:

• All additional ASC and ITC services in section 3.1 and 4.1 of the ASC & ITC Service Level Guidelines
• 2 days on site support on request
• Mobile support hours: Monday to Friday 9am to 5pm
• 10 free training days on our CCNA or IT essential courses

Advanced-level support:

Includes everything in the Standard level support with the following additional services:

£3,000 per annum on a rolling 12 month contract:

• All additional ASC and ITC services in section 3.1 and 4.1 of the ASC & ITC Service Level Guidelines
• 3 days on site support on request
• Extended Mobile Support hours: Monday to Friday 9am to 9pm
• 20 free training days on CCNA or IT Essential courses
• Adhoc training mode: flexible training dates-on request
• One tour of University for your Cisco students, including 2 hours physical access to our Cisco labs-on request

Training fees

In person:

• Training is charged at £150 per day for in-person courses
• Training fee should be paid prior to starting the course
• See the Instructor training costs Available page for the length and cost of the course

Blended / remote:

• Remote and blended courses are charged at their in-person equivalents

Fast track:

• Fast tracks are 2-3 days

Please contact us for details.

Availability

Whilst based in the UK, we have experience in supporting Cisco academy in Far East and therefore We can provide ASC and ITC services to non-UK academies on request.
Please contact academy manager, Dr. Shahram Salekzamankhani to discuss your requirements.
Email: s.salek@londonmet.ac.uk

Training dates

With dedicated labs and instructor trainers, we run instructor training throughout the year and can be flexible subject to your support level. We run at least three full sets of all the instructor training courses throughout the year, subject to a minimum of five participants in the course.
See the Instructor Training Costs page